As part of our ongoing support and service to clients we may at times need to access your computer remotely to resolve or investigate issues.
The program that we use to remotely access computers is called TEAMVIEWER.
Once this program is installed on your computer we will only use it if requested by client to resolve any issues or install programs.
We at TDRS take the protection and confidentiality of your personal data very seriously and strictly abide by the regulations of the Federal Privacy Act 1988. Personal data will only be collected to an extent that is technically required.
The TeamViewer GmbH has sophisticated technical and organizational measures in place to protect the data provided to us against accidental or premeditated manipulation, loss, destruction and access by unauthorized persons. Our security measures are continuously improved in accordance with the technological development.
Your trust is important to us. Therefore, we will answer all of your inquiries regarding the remote connection. If you have any questions which are not answered in this data protection declaration or if you wish to have more in-depth information on a certain issue, please feel free to contact us at any time.